Services
Engage. Assess. Design.
Back to basics; fundamentals of good service in a food and beverage setting
Customize your solution; work with your team to deliver and improve on the customer service experience
Holistic approach; provide a solution fit for your establishment which speaks to a better work environment for all
Direct staff members to opportunities for improved skills using technology at their fingertips
How Can We Help
The effects of the Covid pandemic on our Hospitality and Tourism industry have been hard felt. Customers have settled into new dining and purchasing patterns and staff members along with restaurant owners are seeking innovative ways to earn, survive and thrive in this changing landscape.
With this in mind, Dcee Consulting aims to provide a fresh approach to how we view solving these challenges in particular focused on the customer’s experience while at a restaurant establishment.
Hospitality Consultation
General observation and assessment
Plan of action; Design thinking Program customized to your needs
Additional service requirements identified
Future steps and recommendations
Ongoing support if needed
How We Work
3 Approaches We Consider in Providing a Solution
As the landscape of business continues to change, so do the strategies with which we approach traditional training and service offerings in the hospitality industry. Long gone are the days of offering basic products and services to customers, with standard, outdated approaches to learning and development on the job
01
Design thinking principles and approach
By offering a design thinking approach to finding solutions to the challenges within your establishment, we aim to take a customized approach to these challenges facing your environment. While several universal truths remain within the service sector, no business is the same. Certain fundamentals exist, but the approach to the solution may vary from one restaurant to another.
02
The play-based learning approach
Play forms a fundamental way in learning for different learning styles in human development. The same applies to adults as with children. Skills development, brain development, social and emotional learning (SEL) are all interconnected to the ultimate goal of achieving guest satisfaction. We use role playing, practical on the job examples of how this can be achieved. Learning new skills can be fun, interactive and inspire changed behavior with team members.
03
Collaboration as a component of service excellence
We make use of Associates in our network to provide solutions. Experienced specialists can be called upon to assist with various elements towards improving your service offerings. Sustainability in business can no longer be seen in isolation and needs a more collaborative approach towards infusion of multiple niche expertise towards service excellence.
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