About Us
About Us
Debbie Cockrell is a self confessed polymath; a person with a wide range of interests and knowledge
spanning multiple careers and over 15 years in the Hospitality industry. This ranges from her start in
hospitality as a chef to waiteressing both locally and internationally, being a restaurant manager in the 5
star hospitality industry, to hotel school lecturer. She is passionate about creating an experience using
food, wine and people to connect.
The past 9 years has seen a career change in the development sector, working closely at community
grass roots level and learning the importance of people and sensory learning approaches linked into
how we interact as people.
Having identified the challenges on the South African landscape when it comes to poor customer service
influenced by learning styles, cultural dynamics and social inequalities, she believes that a more practical
approach is required to disrupt the way in which we offer customers an experience on the Johannesburg
restaurant scene. Through this consultancy, she wishes to up-skill service staff using a sensory based
holistic learning approach which ensures practical application in the workplace. Finding customizable
solutions to your service needs is her goal.
Who We Are
As a developing Social Entrepreneur, born and raised in Johannesburg, Debbie has found an opportunity connect several skill sets with her knowledge and expertise in business, hospitality, travel and community development.
Previous employers include;
Restaurant Manager; The Saxon Boutique Hotel and Restaurant
Maitre D’ Hotel Vin MMX ; The Sandton Sun
Highlights of my Hospitality environment worked in: Tiffendel Ski resort, Queen Mary 2 cruiseship, The Ferry Carrig Hotel Ireland, Camps Bay Cape Town South Africa, International Hotel School as a lecturer and many more
Skills range from facilitation to training, play-based learning to operations of a Non-Profit Organisation.
She currently serves on the boards of several Initiatives in the Non-Profit Sector including Slovo Centre of Excellence, Social Impact Africa, Toy Library Association of South Africa, and an Environmental focused entity. All initiatives are directly aligned towards the SDG goals of 2030.
Strategic thinking, collaboration, and a desire to see people thrive from key pillars of this consulting business. For the past few years, she has seen a steady decline in customer service. She firmly believes this integrated approach may provide a holistic solution to some of the challenges faced in the hospitality service sector.
One of her personal favorite quotes by Maya Angelou is “Do the best you can until you know better. Then when you know better, do better.
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